Terms and Conditions

This website, found under the www.winchcombereclamation.co.uk and www.wr.com.uk URL, is operated by Winchcombe Reclamation Ltd and references to "we", "us" and "our" shall be deemed to be references to Winchcombe Reclamation Ltd.  References to "you", and "your" shall be deemed to be references to any person placing an order via this website


By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our team before placing an order with us either by telephone on 01242 609564, by email at sales@winchcombereclamation.co.uk or by post using the address given below. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary).

By placing an order via this website you are making an offer to Winchcombe Reclamation Ltd to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Winchcombe Reclamation Ltd for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. Your credit/debit card account will be authorised and charged when your order is placed and processed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery terms below.


All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.


We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.


We endeavour to display through this website all items in our current range. However, occasionally an item will be out of stock and if this is the case we will contact you as soon as possible to discuss alternatives or when we expect new stock that may be suitable.


Under Distance Selling Regulations you can cancel your whole order within 7 days of receiving it to receive a full refund including delivery costs. This MUST be done by writing to our head office at Broadway Road, Winchcombe, Nr Cheltenham Glos GL54 5NT. The items must be returned undamaged to the same address.  We will then, within 14 days, process a full refund to the card that the original purchase was made on.

Non faulty items must be returned to us in the same condition that they were received by you to receive a refund.  They must be unused in the original packaging and returned within 30 days. Items may be delivered to either of our yards (please take the receipt or delivery document) or by post to our registered office. Please be aware that the cost of returning heavy items such as ceramic sinks may be considerably higher than the cost charged for delivering it to you.   The cost of the items returned will be refunded to the card used in the original purchase within 14days and we will confirm this has happened either by email or by telephone.  Sorry we are unable to refund any delivery charges incurred.

Should you receive faulty items please contact us as soon as possible either by email  sales@winchcombereclamation.co.uk or telephone 01242 609564 and we will arrange for either a replacement, substitution or a full refund.  We may request that you return the faulty item to us to allow us to investigate the fault.  Please note some of our items are dispatched with installation and care information.  Faults arising from not following this advice or other reasonable care will not be eligible for a refund.

If you have returned an item to us and not heard from us within 14 days something has gone wrong please contact us on 01242 609564 to allow us to investigate.


All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If you require delivery outside the UK please contact us at sales@winchcombereclamation.co.uk and we will endeavour to help you.

Winchcombe Reclamation Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither  Winchcombe Reclamation Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Winchcombe Reclamation Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Winchcombe Reclamation Ltd and any other associated company of Winchcombe Reclamation Ltd as if references to Winchcombe Reclamation Ltd included references to each such associated company.

While Winchcombe Reclamation Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Winchcombe Reclamation Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Winchcombe Reclamation Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Winchcombe Reclamation Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Winchcombe Reclamation Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Winchcombe Reclamation. The entire liability of Winchcombe Reclamation Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Winchcombe Reclamation Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Winchcombe Reclamation Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Winchcombe Reclamation Ltd

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or trademark of Winchcombe Reclamation Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Winchcombe Reclamation Ltd; and

Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.


Registered Office and Main Yard   
Winchcombe Reclamation Ltd
Broadway Road
Nr Cheltenham
GL54 5NT
Company Number 5006007
Vat Registration 826 3622 31