We were flooded in 2007 and there were a few things we learnt during the aftermath.
Take lots of photo's before you touch anything.
Order skips, dehumidifiers and space heaters.
Buy rubber gloves, disinfectant soap and paper towels. There are some very nasty bugs lurking in that mess.
Divert you phones to someone who is away from the clean up and can take good messages. Make sure they give positive, reassuring but honest information to your customers.
Phone your insurer and tell them what you are going to do. Don't wait for them to tell/help you.
It's already soaking, hosing down now is the best way to clear the sludge quickly.
Hose down quickly, as in as soon as the water recedes.
We didn't have any carpet but this is the time to strip it out and skip it.
Fitted chipboard furniture like fitted kitchens are beyond saving, strip them out immediately and skip them.
Electrical items damaged by flood water must be skipped.
New timber is not worth saving BUT reclaimed timber is worth washing and drying out. This was supported by our Insurers. Too many beautiful timbers were ripped out and lost locally when they did not need to be.
VAT inspectors will not agree that damaged invoice books should be destroyed. We washed, dried and kept our archive records and were told we had done the right thing. Even if they were disgusting and a bio-hazard.
Bank notes can be rinsed and dried taken to the bank and exchanged. Tell the staff they are flood damaged and they will ensure the notes are destroyed and not put back into circulation. They are a bio-hazard.
Expect to be nervous every time it rains for some time. Life becomes BF and AF; as in life before the flood and after the flood.
Its tough and exhausting but time moves on. Don't let it grind you down.